Encouraging and guiding employees in order to make their performance more effective and to enhance their self-perception and problem solving skills.
The ability to handle conflicting interests diplomatically and to help solve them.
The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account.
The ability to review and analyze employees’ strengths and weaknesses, to distinguish their talents and development needs, and to make sure they are enhanced appropriately.
The ability to show one absorbs and understands important (non-) verbal information and to ask further questions when necessary.
The ability to obtain maximum results from meetings in which interests conflict both in terms of content and maintaining good relations.
The ability to develop and maintain relations, alliances and coalitions within and outside the organization and to use them in order to obtain information, support and cooperation.
Being susceptible to the attitudes, feelings, or circumstances of others and being aware of the influence of one’s own behavior on them.
